Terms of Service

1. Acceptance

These Terms of Service are a contract between you and Wezatek (“we”, “us”, “our”). Wezatek is the company. Ticketpro is our ticketing product, including the website at ticketonline.pro, ticket sales and support on WhatsApp, and the Ticketpro scanner app on the Apple App Store and Google Play. By creating an account, buying a ticket, or using the app, you agree to these terms and to our Privacy Policy. If you do not agree, do not use Ticketpro.

2. The service

Ticketpro lets organizers create events and sell tickets, including over WhatsApp, and lets buyers receive a ticket. The scanner app lets an organizer, or staff the organizer authorizes, check guests in by scanning a ticket QR code or looking up a guest. We may change, suspend, or stop features. We do not promise that WhatsApp, a mobile-money network, or a store will always be available.

The scanner app has no in-app purchases. Ticket payments happen on the website or WhatsApp, not inside the app.

3. Eligibility and accounts

You must be at least 18 years old to create an organizer account. A buyer must meet any age rule set for that event. You are responsible for the accuracy of the name, email, phone number, and business details you provide, and for keeping your password confidential. Organizer accounts are created on the website. The scanner app uses the same email and password.

You may use the scanner app only for events you are allowed to staff. You are responsible for check-ins made with your account.

4. License for the mobile apps

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the Ticketpro scanner app on devices you own or control, solely to check in tickets for events you are authorized to staff. You may not copy, modify, rent, sell, or reverse engineer the app, except where the law does not allow that restriction.

The camera permission is used only to read ticket QR codes on the device. Face ID or fingerprint unlock is optional and is processed by the operating system. Details are in the Privacy Policy.

5. Apple App Store

If you download Ticketpro from the Apple App Store, these terms are between you and us only. Apple is not a party to these terms and is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app.

If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Apple is not responsible for claims relating to the app, including product-liability claims, claims that the app fails to meet a legal or regulatory requirement, and consumer-protection claims.

If a third party claims that the app, or your possession and use of it, infringes that party’s intellectual property rights, we, not Apple, are responsible for the investigation, defense, settlement, and discharge of that claim. You must comply with applicable third-party terms when using the app. Apple and Apple’s subsidiaries are third-party beneficiaries of these terms as they relate to the iOS app, and they may enforce these terms against you.

6. Google Play

If you download Ticketpro from Google Play, you also agree to the Google Play Terms of Service. These Ticketpro terms are between you and us. Google is not responsible for the app, its content, or support. Your use of the app must comply with the Google Play Terms of Service.

7. WhatsApp

If you use Ticketpro through WhatsApp, you agree to receive service and ticket messages on WhatsApp. WhatsApp is operated by Meta Platforms, Inc., and your use of WhatsApp is also subject to WhatsApp’s Terms of Service and Privacy Policy. We are not responsible for WhatsApp’s availability or Meta’s data practices.

8. Payments and refunds

Ticket payments on WhatsApp are collected by mobile-money processors, including Snippe. You authorize a payment request to the mobile-money number you provide. Fees are shown before you confirm a purchase. The event organizer sets the refund and cancellation rules for that event. We process a refund when the organizer instructs us to, or when the law requires it. The scanner app does not take payment.

9. Closing an account

You may delete an organizer account in the scanner app under Account, then Delete account, or on the website under Dashboard, then Account. You may also email business@wezatek.pro from the address on the account. Deletion closes the account and takes your events offline, as described in the Privacy Policy. We may suspend or close an account that breaks these terms or that we reasonably believe is harming users or the service.

10. Acceptable use

You may not use Ticketpro to break the law, infringe someone else’s rights, sell fraudulent tickets, interfere with the service, or misuse WhatsApp or the scanner. You may not attempt to access an event or ticket you are not authorized to manage.

11. Intellectual property

Ticketpro, including its name, design, and software, belongs to us or our licensors. You keep ownership of the event content you submit. You grant us a license to host, display, and process that content so we can operate Ticketpro, including sending tickets and showing the guest list to your door staff.

12. Disclaimers

Ticketpro is provided “as is”. We do not warrant that the service will be uninterrupted or error-free. We are not the organizer of third-party events, and we are not liable for an organizer’s event, venue rules, or refusal of entry. We are not liable for outages of WhatsApp, Meta, a mobile-money network, Apple, or Google.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for claims arising out of these terms or your use of Ticketpro is limited to the amount you paid us in the twelve (12) months before the claim. We are not liable for indirect or consequential damages to the extent the law allows that exclusion. Nothing in these terms limits liability that cannot legally be limited.

14. Changes

We may update these terms. We will post the new version on this page and change the “Last updated” date. If a change is material, we will also give notice by email or WhatsApp where the law requires it. If you keep using Ticketpro after the update, the new terms apply.

15. Contact

Questions about these terms: business@wezatek.pro, or WhatsApp +255 769 500 360.