Privacy Policy – Ticketpro

1. Who we are

Wezatek (“we”, “us”, “our”) is the company behind Ticketpro. Ticketpro is our ticketing product: the website at ticketonline.pro, ticket sales and support on WhatsApp, and the Ticketpro scanner app for iOS and Android (bundle and package name com.ticketpro.scanner). This Privacy Policy explains how we collect, use, share, and protect personal information when you use Ticketpro.

Contact: business@wezatek.pro, or WhatsApp +255 769 500 360.

2. Information we collect

Website and WhatsApp

Account details: name, email address, phone number, business name, and password. Passwords are stored in a protected form, not as plain text.
Ticket and event data: events you create, ticket types, orders, guest name, guest phone number, ticket code, quantity, and check-in status.
Payment data: for ticket purchases on WhatsApp, the mobile-money phone number used to pay and the payment status. Card numbers are not collected by Ticketpro. Payment requests are handled by mobile-money processors, including Snippe.
Messages: WhatsApp messages you send to buy tickets or get support. WhatsApp is operated by Meta Platforms, Inc. Meta also processes that data under WhatsApp’s Privacy Policy.
Website technical data: IP address, browser type, and pages you visit, including through cookies described in our Cookie Policy.

Ticketpro scanner app (iOS and Android)

The scanner app is for organizers and door staff who already have a Ticketpro account. It sends the following to our servers, linked to that account:

Account details: name, email address, phone number, business name, and account identifier, so you can sign in and we can show your events.
Sign-in credentials: the email and password you enter, used only to authenticate you. After sign-in, the app stores a session token on the device.
Check-in data: ticket codes you scan or look up, plus the guest name, ticket type, quantity, and check-in result returned for that ticket.

The following stays on the device. We do not receive it:

Camera: the camera is used only to read a ticket QR code. Image frames are processed on the device. We do not save, upload, or share photos or video.
Face ID, fingerprint, and other biometrics: unlock is handled by iOS or Android. We never receive, store, or share biometric templates. The operating system tells the app only whether the check succeeded.
App settings: dark mode, haptics, scan sound, the notifications preference, and whether app lock is on. These are stored locally.

What the scanner app does not collect

The iOS and Android apps do not collect location, contacts, your photo library, microphone audio, health data, payment card data, or advertising identifiers. The apps do not show ads and do not track you across other companies’ apps or websites. Ticket payments are completed on WhatsApp or the website, not inside the scanner app.

3. How we use information

Create and operate organizer accounts, events, and tickets.
Take payment for tickets and send the ticket to the buyer.
Check guests in at the door and show the guest list to the organizer’s team.
Send service messages, receipts, and password resets by email or WhatsApp.
Keep the service secure, prevent fraud, and enforce our Terms of Service.
Meet legal, tax, and accounting duties.

We do not sell personal information. We do not use scanner-app data for advertising.

4. Who we share information with

Event organizers and their door staff: guest name, phone number, ticket type, and check-in status for that organizer’s event.
Buyers: their own ticket and payment status.
Meta / WhatsApp: phone number and message content needed to sell tickets and reply on WhatsApp.
Payment processors: the mobile-money phone number and transaction details needed to collect a ticket payment. This includes Snippe. The scanner app does not send payment data.
Infrastructure providers: hosting and email delivery vendors that process data only so we can run Ticketpro.
Authorities: when the law requires it, or when it is necessary to protect users, our rights, or the public.

5. Retention and account deletion

We keep account, ticket, and payment records for as long as the account is active and for as long as we need them for tax, accounting, fraud prevention, disputes, and other legal duties.

You can delete an organizer account in either of these places:

In the Ticketpro iOS or Android app: Account, then Delete account.
On the website: sign in, open Dashboard, then Account, then delete the account.
By email: write to business@wezatek.pro from the email address on the account, with the subject “Delete my Ticketpro account”.

Deletion closes the account, signs you out of the scanner app, takes your events offline, and frees the email address so it can be used to register again. We may keep a limited copy of account, event, ticket, and payment records where the law requires it, to prevent fraud, or for a short recovery period. We stop using that copy to provide the service. Admin accounts cannot be deleted from the app.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. Email business@wezatek.pro to make a request. For data WhatsApp or Meta holds, use the controls in WhatsApp and Meta’s privacy tools. If you are in the EEA or the UK, you may also complain to your data protection authority.

7. Permissions on iOS and Android

Camera: required to scan ticket QR codes. You can turn it off in the iOS Settings or Android Settings for Ticketpro. Scanning will not work without it. Search by name or ticket code still works.
Face ID or biometrics: optional, and only if you turn on app unlock. You can turn it off in the app under Account.

The app does not request location, contacts, microphone, photo-library, or tracking permission.

8. Security

We use technical and organizational measures appropriate to the data we hold, including encrypted connections and protected storage for session tokens on the device. No method of transmission or storage is completely secure.

9. International transfers

We and our service providers may process information in countries other than the country where you live, including where our hosting and WhatsApp operate. Where the law requires a safeguard for that transfer, we use one.

10. Children

Ticketpro is not directed at children under 13, and the scanner app is a tool for organizers and door staff. Organizers must be at least 18. We do not knowingly collect personal information from children under 13. If you believe we have, email us and we will delete it.

11. Changes

We may update this policy. We will post the new version on this page and change the “Last updated” date. If a change is material, we will also give notice by email or WhatsApp where the law requires it.

12. Contact

Privacy questions and deletion requests: business@wezatek.pro. You can also reach us on WhatsApp at +255 769 500 360.